Frequently Asked Questions

Click “Sign Up” at the top of our website. Enter your email, create a password, and add your basic information. You will receive a confirmation email—click the link to activate your account. You can then log in and start shopping.

Yes! You can checkout as a guest. However, creating an account allows you to save payment methods, track orders, manage returns, and access your order history.

Log into your account and go to “My Orders.” Click on the order you want to track. A tracking number and link will be displayed. Click the tracking number to see real-time updates from the carrier. You will also receive tracking information via email when your order ships.

If you cancel within 1 hour of placing your order, you will receive a full refund. After 1 hour, you can contact us about cancellation, but a refund cannot be guaranteed if processing has begun. Please see our Terms and Conditions for details.

Log into your account and go to “Account Settings.” You can update your name, email, phone, address, and password. Save changes when done.

Click “Forgot Password” on the login page. Enter your email address, and we will send you a password reset link. Click the link and create a new password. You will then be able to log in with your new password.

Yes! We offer free shipping on all orders worldwide. There are no hidden shipping fees. Express shipping is available at additional cost if you need your order faster.

Delivery times vary by location:

• India: 3-7 business days (standard) or 1-2 business days (express)
• International: 14-30 business days depending on region

These are estimates and may vary due to carrier delays, customs, or weather.

Check your tracking number for real-time updates. Delays can occur due to carrier issues, customs, or weather. Contact us if your package is significantly delayed or tracking shows no updates for 7+ days. We can investigate with the carrier.

Contact us immediately at support@trade.bargains if you need to change your address. If your order has not yet shipped, we can update it. Once shipped, the address cannot be changed, but you can contact the carrier for assistance. Rushes may apply.

Check your tracking for the delivery status. If tracking shows “Delivered” but you have not received it, check with neighbors or building management. If tracking shows it is lost, contact us with your tracking number and proof of non-delivery. We will file a claim with the carrier or send a replacement.

We can deliver to PO boxes in most regions, but it may take longer. Select “PO Box” at checkout if your address is a PO box. Some carriers may not deliver to PO boxes—contact us if you have concerns.

For international orders, the recipient (you) is responsible for any customs duties or taxes imposed by your country. These fees are collected by the carrier or upon delivery. We cannot predict customs charges in advance. See our Shipping Policy for more details.

We offer a 30-day returns guarantee. You have 30 days from receipt to return most items for a refund (in original, unused condition). Some items like underwear and swimwear cannot be returned. See our Refund and Returns Policy for complete details.

Email returns@trade.bargains with your order number and reason for return. We will respond within 24 hours with a return authorization number and return shipping label. Ship the item back to us using the provided label. Once received and inspected, we process your refund within 7 business days.

Return shipping is free for valid returns. We provide a prepaid return shipping label. Simply pack your item and use the label to ship it back. You do not pay any return shipping costs (unless it is a change of mind return in some cases).

Once we receive your return, we inspect it and process your refund within 7 business days. The refund is credited to your original payment method. It may take an additional 5-10 business days for your bank to show the refund in your account (depends on your bank).

If your product arrived damaged, contact us immediately with photos of the damage. Return shipping is free for damaged items. We will replace the product or issue a full refund at your choice.

Yes, sale items can be returned within 30 days following the same return policy as regular items. You will receive a refund of the sale price you paid.

We do not offer direct exchanges. To exchange an item, initiate a return for a refund, then place a new order for the desired item. Alternatively, contact us and we may be able to arrange an expedited replacement.

We accept:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• PayPal
• Google Pay and Apple Pay
• Bank transfers (select regions)

All payment methods are secured and encrypted.

Yes. All payments are encrypted using SSL/TLS technology. We comply with PCI DSS Level 1 security standards—the highest security certification for payment processing. We do not store complete credit card information.

Payments may be declined for several reasons:

• Incorrect card information (number, expiry, CVV)
• Insufficient funds
• Card not set up for online transactions
• Bank fraud prevention blocked the transaction
• Address verification failed

Contact your bank or payment provider to confirm. Then retry payment on our website.

You are charged when you complete checkout and your payment is authorized by your bank or payment provider. If payment fails, your order will not be processed and you will not be charged.

Yes, VAT or sales tax is automatically calculated and included in your total at checkout based on your location. The final price shown includes all applicable taxes. No additional taxes are charged at delivery.

Yes. Your invoice is included in your order confirmation email. You can also download it from your account under “My Orders.” If you need another copy, email support@trade.bargains.

We strive for accuracy in all product descriptions and images. However, we cannot guarantee they are completely error-free. If you receive a product that significantly differs from the description, contact us for a refund or replacement.

Yes! Click the heart icon to save a product to your wishlist. You can view your wishlist anytime by logging into your account. You will receive email notifications when prices drop on wishlist items.

Customer reviews are displayed on each product page. You can read detailed feedback from verified buyers, see ratings, and view photos. You can also write your own review after purchasing.

Most products are new. Some items may be refurbished or open-box (this is always noted in the product description). Check the product condition before purchasing if this matters to you.

We protect your data using encryption, secure databases, limited access, and regular security audits. We comply with GDPR, CCPA, and other privacy regulations. See our Privacy Policy for complete details.

No. We do not sell your personal information. We share data only with trusted partners (payment processors, email services, shipping carriers) who are bound by confidentiality agreements. See our Privacy Policy for more information.

We use cookies to remember your preferences, track your cart, and analyze website usage. You can control cookies in your browser settings or visit our Cookie Policy to learn more and manage your preferences.

You have the right to access all your personal data. Email privacy@trade.bargains with your request. We will provide your data in standard format within 30 days.

Log into your account and go to “Account Settings.” Click “Delete Account.” Your personal data will be deleted within 30 days. Order history is retained for 7 years (legal requirement). Confirm deletion via email link.

You can reach us:

• Email: support@trade.bargains (fastest response)
• Phone: +1 (302) 524-9713
• Online Form: Visit Contact Us

We respond to most inquiries within 24 hours.

Email support is available 24/7. Phone support is available Monday to Friday, 9:00 AM to 6:00 PM IST. Response times may be slower on weekends and holidays.

Trade Bargains is an online-only retailer. We do not have physical stores. All orders are placed and managed online via our website.